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Have a question about your account, bonuses, payments, betting, or anything else? Get instant answers right here on the FAQ page. Take a look before reaching out to support.

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Account & Registration

registration page Go to the page and fill in the form with your mobile number or email address. You'll receive an OTP to complete verification. Set your password, and your account will be ready in just 2 minutes.

Each individual is allowed only One Account can be opened. Creating multiple accounts violates our terms and conditions and may result in permanent account suspension.

Go to the "Identity Verification" section in Account Settings. Upload a photo of your National ID (NID) or passport. Verification is typically completed within 24 hours. Once verified, your withdrawal limit increases and you gain access to exclusive offers.

on the login page Go to the login page and click the "Forgot Password?" link. Enter your registered email or mobile number — an OTP or reset link will be sent to you. Use it to set a new password.

To find out why your account was suspended, email support@99hi.ws or reach out via live chat. Suspensions are most commonly due to incomplete verification or a breach of our terms. Our team will work to resolve your issue promptly.

After logging in, go to the "My Profile" section. From there, you can update your name, address, email, and mobile number. Some changes may require OTP verification.
Bonuses & Promotions

Once you make your first deposit after opening a new account, the welcome bonus will be automatically credited to your wallet. To find out the bonus amount and terms, visit the Bonus Page to learn more. Make sure to read the wagering requirements before using any bonus.

Log in to 99 Hi every day to earn a small daily bonus. Log in 7 days in a row and you'll unlock a special weekly reward. Claim it from the "Daily Reward" section in your bonus dashboard.

Bonus funds cannot be withdrawn directly. Once the required wagering conditions are met, winnings earned from bonuses become eligible for withdrawal. Each bonus has its own terms, which are outlined in the bonus details.

Copy your referral link from your profile and share it with friends or contacts. When they register using your link and make their first deposit, both of you will receive a bonus. There's no cap — the more you refer, the more you earn.

Weekly cashback is calculated automatically and added to your wallet every Monday. You'll receive a set percentage of your net losses back. For more details, visit the Latest Promotions View page.
Payments & Transactions

99 Hi supports all popular mobile banking options in Bangladesh — bKash, Nagad, Rocket and directly Bank Transfer. No hidden charges on any payment method.

Minimum deposit starts at just ৳100. Deposits via bKash, Nagad, and Rocket are credited to your account instantly. Bank transfers may take 1–2 hours.

Withdrawals via mobile banking (bKash, Nagad, Rocket) typically 15–30 minutes to process. Bank transfers may take 1–3 business days. Minimum withdrawal is ৳500.

Wait 5–10 minutes first. If the deposit still hasn't arrived, email support@99hi.ws with your transaction ID or reach out via live chat. Our team will investigate and resolve it promptly.

The daily withdrawal limit for unverified accounts is ৳10,000. Completing KYC verification raises this limit to ৳1,00,000. VIP members have access to separate, higher limits.
Betting & Games

at 99 Hi Cricket, football, tennis, badminton, basketball, volleyball along with 20+ other sports. All major tournaments are covered, including IPL, BPL, the World Cup, and the Premier League. Match Odds View live odds on the page.

You can place bets in real time even after a match has started. Odds shift with every ball and every moment. Follow live scores and stats to make informed decisions and seize the best opportunity as it happens.

Bets generally cannot be changed after they are placed. However, some bets can be settled early through the cash out option before the match ends. Check your betting slip to see if cash out is available.

If a match is cancelled or abandoned, all bets are automatically refunded. The amount is typically returned to your wallet within 24 hours. Separate rules apply for rescheduled matches.

Minimum Bet ৳10 to start. Maximum bet limits vary by match and market type. For more details, visit the Betting Tips View page.
Security & Privacy

Yes, 99 Hi uses 256-bit SSL encryption. The platform is internationally licensed. Your financial information and personal data are fully protected and never shared with any third party.

Go to the "Security" section in Account Settings and enable "Two-Factor Authentication". Complete the setup using mobile OTP or the Google Authenticator app. After that, a verification code will be required at every login.

Change your password immediately and notify us at support@99hi.ws. Our security team will review your account and take the necessary action. You can view and terminate any suspicious login activity from "Session Management".

All your personal information is stored on encrypted servers. Your data is never sold or shared with any third party. To learn more, visit our Privacy Policy Read more.
Mobile App

The app is available for both Android and iOS devices. App Page Download directly from the app page. Android users need to download and install the APK file. The App Store link is available for iOS users.

After logging into the app for the first time, go to Settings. Enable the "Biometric Login" or "Fingerprint" option. From then on, you can log in with just a fingerprint — no password needed.

First, fully close the app and reopen it. If the issue persists, clear the cache and install the latest version. If the problem continues, contact support@99hi.ws with your device name and OS version.

In the app's "Notifications" section under Settings, you can individually enable or disable match updates, bonus offers, and payment alerts. Keep bonus notifications on so you never miss an important offer.

Didn't find the answer you were looking for? Contact us directly — support@99hi.ws or via live chat. We're always ready to help you in Bengali.

Quick Links
Support

Can't find what you're looking for? Reach out to us directly. Support is available in Bengali, 24/7.

support@99hi.ws
Live Chat — Bottom of the Site
Mon–Sun, 24 Hours
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Why Choose 99 Hi

Our Key Features

99 Hi is more than just a betting platform — it's Bangladesh's most trusted online gaming experience.

Licensed & Secure

Your data and funds are fully protected through an international gaming licence and 256-bit SSL encryption.

Instant Payments

Deposit and withdraw in minutes via bKash, Nagad, and Rocket. No hidden charges, no hassle.

20+ Sports Betting

From cricket to football, tennis to badminton — bet at real-time odds on all major tournaments.

New Bonuses Every Day

Welcome bonus, daily login rewards, referral bonus, and weekly cashback — new offers every day.

Smart Mobile App

Fingerprint login, push notifications, and live scores on Android & iOS — all in one place.

24/7 Bengali Support

Get full support in Bengali via live chat and email. Most issues are resolved in an average of 3 minutes.

Get Started Today

No more questions? Join now.

Register at 99 Hi and enjoy the best betting experience in Bangladesh. A welcome bonus is waiting for you.

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