99 Hi Terms & Conditions — Know the Rules, Play Safe

These terms and conditions apply to all users of the 99 Hi website (https://99hi.ws) and all associated mobile applications, services, and platforms. This document constitutes a legally binding agreement between 99 Hi and the user.

99 Hi is an internationally licensed online gaming and betting platform. We offer Sports Betting, Live Casino, slots, and a range of other gaming services. These terms have been prepared in Bengali for users in Bangladesh; however, the English version shall be considered the legally binding version.

If you disagree with any part of these terms and conditions, please refrain from using the platform and contact our support team.

To open an account on 99 Hi, you must be at least 18 years of age. All information provided at registration must be accurate, complete, and your own. Accounts created using false information may be suspended at any time and any balance may be forfeited.

• Only one account per person is permitted. If multiple accounts are found belonging to the same individual, all of them will be closed.
• A valid mobile number and email address must be provided at registration, as both will be used for verification.
• A copy of your National ID or passport may be requested for KYC (Know Your Customer) verification.
• Keeping your account password secure is your own responsibility.
• Transferring or selling your account is strictly prohibited.

All financial transactions on 99 Hi are conducted in Bangladeshi Taka (BDT). We support popular mobile banking methods including bKash, Nagad, and Rocket. Deposits are typically processed instantly.

• The minimum deposit amount is ৳500, and a maximum daily limit applies.
• Withdrawal requests are typically processed within 1–3 business days.
• Withdrawals can only be made to your own verified payment method — funds cannot be sent to a third-party account.
• Winnings derived from bonuses are subject to wagering requirements before withdrawal.
• In the case of suspicious transactions, 99 Hi reserves the right to place payments on hold until verification is complete.
• There are no processing charges on deposits; however, fees imposed by the payment provider may apply.

99 Hi regularly offers a variety of bonuses and promotional deals. Each offer comes with its own terms, which are clearly stated on the offer page. General bonus terms are as follows:

• The welcome bonus is available to first-time registrants only and applies once per person, household, device, or IP address.
• Withdrawals cannot be made until the wagering requirements attached to a bonus have been met.
• Bonus balance will not convert to cash balance until wagering requirements are fulfilled.
• Multiple bonuses cannot be used simultaneously unless the offer explicitly states otherwise.
• Expired bonuses will be automatically cancelled.
• 99 Hi reserves the right to modify or cancel any bonus offer without prior notice.

All Sports Betting and casino games on 99 Hi are governed by specific rules. The individual rules for each game can be found within the game interface.

• Once a bet is confirmed, it cannot be cancelled; however, a cash-out option may be available in certain cases.
• If a match or event is cancelled, the stake for that bet will be refunded.
• In the event of a technical error resulting in an incorrect outcome being displayed, 99 Hi reserves the right to apply the correct result.
• When odds change, the odds at the time the bet is confirmed shall be considered final.
• Any winnings obtained by exploiting a system error will be considered void.

99 Hi is committed to maintaining a fair and safe environment for all users. The following activities are strictly prohibited:

• Operating an account using another person's identity.
• Using bots, automated software, or any technical exploit to play games.
• Attempting to abuse the bonus system or engage in bonus arbitrage.
• Operating multiple accounts from the same household or network.
• Attempting to manipulate game outcomes.
• Engaging in fraudulent behavior toward other users.
• Attempting to launder illegal funds through the platform.

99 Hi takes the protection of your personal data seriously. Any information we collect is used solely for service delivery, account verification, and platform improvement.

• Your personal information is never sold to third parties.
• Payment details are secured with SSL encryption.
• Information may be shared when required by law or at the request of a regulatory authority.
• Browsing data is collected in accordance with our cookie policy, and you can manage your preferences from the settings.

For more information, visit our Privacy Policy View the page.

99 Hi is fully committed to responsible gaming. We believe gaming should be a source of entertainment — not a cause of addiction or financial hardship. To support this, we provide a range of protective tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Limits: Automatic logout after a set period of inactivity.
• Self-Exclusion: Option to temporarily suspend your account for a set period.
• Reality Check: Reminders for time spent playing and money lost.

If you feel that gaming is having a negative impact on your life or someone you know, please reach out to Responsible Gaming Browse the page or get in touch with our support team.

You may request account closure at any time by contacting our support team. Any available balance can be withdrawn before closure; however, any bonus balance will be forfeited.

• In the event of a rule violation, 99 Hi reserves the right to close any account without prior notice.
• Any valid cash balance in a closed account will be returned after verification.
• Balances from accounts closed due to prohibited activity will not be refunded.
• To reactivate a closed account, please contact our support team.

99 Hi reserves the right to update these Terms & Conditions at any time. For significant changes, notice will be provided via your registered email or on the platform. Continued use of the platform after any changes constitutes acceptance of the updated terms.

For any questions regarding our terms and conditions, please contact us:

• Email: support@99hi.ws
• Live Chat: Available on the platform 24/7
• FAQ: FAQ Page View