Gaming should be fun, not stressful. At 99 Hi, your wellbeing and safety always come first. Learn how to play responsibly and when to seek help.
Online gaming and betting are a form of entertainment. But like any pastime, they can become problematic if not enjoyed responsibly. At 99 Hi, we believe it's our responsibility to ensure every player has a fun and positive experience.
Responsible gaming means enjoying yourself while staying in full control of your time, money, and mental state. It doesn't mean you can't play often or place big bets — it means you always know where to draw the line.
Online gaming is growing rapidly in Bangladesh. New players can sometimes get swept up in the excitement and spend more time and money than intended. 99 Hi wants you to stay alert and informed, so gaming remains a source of joy in your life — not a source of problems.
Remember: gaming is not a way to recover lost money. Every bet is independent and the outcome is never certain. Never chase your losses with more betting.
Keeping these principles in mind before you play at 99 Hi will help ensure your experience stays positive every time:
It can be hard to recognize on your own when gaming has become a problem. If more than three of the signs below apply to you, consider reaching out for help:
Setting a budget or time limit for yourself but repeatedly breaking it is one of the first signs of losing control.
Diverting money meant for bills or household expenses toward betting, or borrowing from friends and family.
Spending less time with family or friends, lying about or hiding your gaming activity.
Extreme anger, depression, or anxiety after a loss; feeling restless when not gaming; irregular sleep and eating habits.
Struggling to focus at work or school, or skipping responsibilities because you can't stop thinking about gaming.
If you recognize any of the signs above, don't be embarrassed to seek help. It's not a weakness — it takes courage. Reach out to us at: support@99hi.ws
Ask yourself the questions below — answer honestly and you'll know exactly where you stand.
| Question | Yes? |
|---|---|
| Do you feel restless when you're not gaming? | |
| Going over budget? | |
| Hiding your gaming from family? | |
| Are your sleep or eating habits being affected? | |
| Betting with borrowed money? |
If you answered yes to more than two, please speak with our support team.
Contact support@99hi.ws to use these tools.
Our specialist team is available 24 hours a day for any gaming-related concerns — completely confidential and judgment-free.
This platform is strictly for adults. Access by minors is completely prohibited. If you know someone who is underage, please notify us immediately.
Steps we've taken to ensure responsible gaming
Age is verified at registration using a National ID or passport. No one under 18 can open an account.
You can set your own daily, weekly, and monthly deposit limits. Lowering a limit takes effect immediately; increasing one takes 72 hours.
You'll receive an automatic alert when you exceed a set time. You can also pre-set a session time limit in advance.
Once you've lost a set amount, your session stops automatically. This "Loss Limit" feature protects you from significant financial harm.
You can take a cooling-off period of 1 to 30 days at any time. During this period, no bets can be placed from your account.
View a detailed report of all your bets, wins, losses, and spending. It's a great way to understand your own patterns.
Every protection tool at 99 Hi can be managed directly from your account
Set your own maximum deposit amount for each day, week, or month. Once your limit is reached, no further deposits will be accepted.
Decide in advance how many hours you'll play each day. When time is up, your session ends automatically and you'll receive a reminder.
You can suspend your account for 6 months, 1 year, or permanently. During this period, login and all gaming activity will be completely blocked.
At regular intervals, you'll be reminded how long you've been playing and how much you've spent in total.
At 99 Hi, your safety and wellbeing come first. Use our responsible gaming tools to play with confidence — and without worry.